A 60–Minute Ticket Response Time Guarantee
We offer a sixty–minute response guarantee for every ticket or email that you submit to our help desk support staff. We’ll swiftly answer all the typical enquiries and forward right away the matter to our system administrators if any further assistance is required. If you take advantage of our Optional Admin Services package, we’ll carry out any of the included server administration tasks at a time that has been agreed upon preliminary.
A First–Rate Help Desk Service
We will be online for you 24x7x365 to reply to any inquiries that you may have connected to our Web Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also need assistance tackling server administration procedures, you can examine our Optional Admin Services package, which includes backup hard disk drive space, weekly OS updates, server monitoring and rebooting services, as well as software installation and problem troubleshooting services
An Easy–to–Navigate Help Section
We have equipped the Web Control Panel with an extensive knowledge base, which includes extensive explanations of all its features and functionalities. What’s more, we have prepared detailed video tutorials that will further demonstrate to you how to perform a particular task or solve a frequently experienced problem. All the how–to articles and the tutorial videos are readily reachable from each section of the Web Control Panel via the Help and Videos buttons located in the upper right corner.