A 99.9% Server Uptime
Our cloud web hosting platform is based on a solid, top–of–the–line hardware architecture and a strongly customized Linux distro. That is why, no matter what your site is, or how many site visitors you have, or even in case there is a DoS assault, our servers will stay up and your websites will remain accessible online.
All our cloud web hosting packages come with a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our uptime guarantee stays the same.
A 99.9% Network Uptime
If you wish to provide a first–class hosting service, you can barely lean on the default network configuration in a datacenter. We’ve built our very own custom network in an attempt to ensure the fastest possible connection speed with the outside world.
And because of this, no matter which datacenter facilities you choose: our US based data center, our UK based data center, in our FI based data center, in our East Europe based data center or our AU based data center, you will enjoy a guaranteed 99.9% network uptime. And this uptime guarantee applies to all web hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
Although we have done our best to reduce all possible risks with our cloud hosting plans and even though we provide top–class customer support, there are times when the customer is simply not happy with what we are offering. Or he has to migrate to a more robust hosting solution, like a VPS server or even a dedicated server.
That’s why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t pleased, we will give you a refund.
24/7 Technical Support
In the event that you run a web hosting company, your tech engineers are of primary importance. This is why we’ve diligently gathered a highly competent team of customer service technicians, each with several years of expertise behind his back. With their help, we offer 24x7 support with each of our web hosting solutions.
And not just that, our company offers a 1–hour response time guarantee. All customer support tickets are responded to within 60 minutes and our average support ticket response time is well under twenty minutes!