The accessibility to the customer and tech support that a cloud web hosting company provides can tell you a lot for the services which they offer as well. When you're allowed to use just emails and / or tickets, you have most likely discovered some reseller and not the hosting supplier. If this is the case, you will have to wait for several days in order to have a problem resolved as the reseller may not be checking their communication regularly or they may need to consult with the actual web hosting company for extra assistance. When the supplier offers you various options for communication with fast response time available at any time, they are almost certainly the top provider, not a reseller. So you will receive timely assistance and high quality support since they'll have direct access to the servers where your account will be created. Regardless of the issue - sales or technical, it is generally much better to communicate with your website hosting company directly by using your preferred way of communication.
24/7 Customer Support in Cloud Web Hosting
We acknowledge the importance of getting assistance in a timely manner, so our cloud web hosting services come with 24/7 support and several options for communication. If you do not have an account yet, you can easily phone us or come on our live chat and consult with a live representative, so that you can inquire about our services or check if our servers meet the system requirements for your sites. Thus, you won't end up ordering a service that you can't use effectively. If you already have an account with us, you can also open a support ticket from your Hepsia hosting Control Panel when the issue is strictly technical or it requires further analysis. In contrast to the vast majority of providers on the market, we reply to all tickets within one hour, so you won't need to wait for an entire day. Our support services can be used twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
You're able to test our support services even before you purchase a semi-dedicated server account from our company since we have phone and online chat support for billing, pre-sales and basic questions. Our representatives will help you pick the best plan or offer you information about our servers, in order to check if the system requirements for your websites are met. In case you are an active client, you will also be able to contact us through electronic mail or via our ticketing system, which can be accessed from the Hepsia hosting Control Panel. We warrant that when you employ any of these two methods of correspondence, you will get an answer within no more than an hour and that’s 24/7, which includes weekends and official holidays. If you've used the website hosting services of other service providers, even large ones, you'll be able to compare the reply time because it usually takes a full day for them to take care of a support ticket.
24/7 Customer Support in VPS Servers
When using our VPS servers, you will not ever have to wait for more than one hour so as to receive assistance for any type of difficulty that you may have regarding the server or the software that comes pre-installed with it. We warrant this short response time for all the tickets that you open from your billing Control Panel or e-mail messages that you send to our tech support team. Furthermore, we have local telephone numbers in several countries globally plus a live chat service where we'll help you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 via the different ways of communication, so no matter what your question or problem is, there will always be someone to help you without delay. When you need assistance with third-party software, which you cannot install or which gives you problems, you're able to benefit from the Managed Services upgrade package that we provide with all VPS plans.
24/7 Customer Support in Dedicated Servers
All dedicated server packages that we supply come with 24/7 support through numerous means of communication and with a 1-hour max reply time guarantee. When you want to learn more about the plans or you have any kind of general or billing questions, you can phone one of the local numbers that we have around the world or you can use our live chat support and speak to a live agent. For entirely technical matters that need the help of a technical support person or an administrator, you are able to open a ticket from your billing Control Panel or you can send an e-mail, as these channels are more appropriate to keep track of a certain issue. The response time for them rarely surpasses half an hour, so you can forget all about waiting for an entire day to get assistance. The support service is available for all of the server-related matters, as well as the pre-installed software. When you want help with third-party apps, you may consider acquiring the Managed Services upgrade that we provide for all the packages.