Though this isn't the most importantaspect to recognize a trustworthy cloud web hosting company from a bad one and a reseller from a real supplier, being able to call and speak with a live person is a sign that you aren't dealing with a one-person service provider and that you'll be able to reach someone if you're in need of support. The phone support for web hosting services may range from basic to experienced, thus the problems which can be resolved through a phone call differ depending on the specific company. In the general case, these matters are simpler and feature billing or first level tech issues because more complex tasks usually require a support ticket where both you and the sysadmins can track the proceedings with a particular situation. Nevertheless, being able to call your service provider will save you considerable time and efforts for the countless tiny problems that will eventually appear when you manage your hosting account.
Phone Support in Cloud Web Hosting
We believe that being able to consult with a live representative is rather important, that's why we have 3 support lines globally (UK, USA and Australia) and you have the option to contact us over the phone for 14 hours a day. If you consider getting one of our cloud web hosting
, for instance, you're able to phone us and learn more about our services before placing your order in order to be sure that we do meet all the system requirements for your sites. After your order, you will be able to contact us about any kind of sales or billing issues you may experience, or receive any type of general or basic technical information that you need. We've aimed to find the balance between phone and ticket support, so for strictly technical issues you can use the ticketing system, that will make it easier to track the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
Any time you need additional info regarding the semi-dedicated servers
that we provide, you will be able to call any of the three support lines that we have across the globe - in the U.S.A., Great Britain and Australia. By doing this, you'll be able to check in advance whether our solutions are appropriate for your web sites. If you're already our customer and you own a semi-dedicated account, you're able to reach us on the phone for fourteen hours daily about any type of billing or common issues. For entirely tech troubles you'll have to take advantage of our ticketing system in order to get in touch with our technical support because someissues simply need more time to be resolved, but we will assist you on the phone with quite a lot of minor technical problems as well, saving you the time and efforts.