If you ever experience a problem with your website and are incapable of rectifying it, ask the respective web hosting company’s customer service staff to assist you to bring the website back online. A prompt solution would be the most optimal scenario, but a lot of hosting companies answer within twenty four hours and even more, especially if you are working with a reseller. Even if your problem can be fixed easily, your website may not function correctly or may not be accessible at all for an extended stretch of time, so you may lose potential clients because it’s very unlikely that anybody will be happy to revisit a site that is out of order. Hence, you ought to make certain not only that you can get in touch with your web hosting company, but also that they can respond and assist you in a timely fashion. If a web application update doesn’t proceed smoothly or if you erase something incidentally, for example, the site must be restored speedily so as to avoid prolonged unreachability.
One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed max reaction time for any helpdesk ticket that you submit or any e-mail that you write is just sixty minutes, even in case you contact us on weekends and public holidays. Whatever the essence of your query or issue may be, we will help you straight away and will supply you with the required information to fix any problem with your websites. The real response time normally doesn’t surpass fifteen to twenty minutes, which is why you can just forget about waiting for hours on end to get an issue solved or what is even worse than that – waiting a whole day only to obtain a response that more information is necessary whilst nothing is resolved. We’ll give you assistance in a jiffy solely because we know just how precious time can be in the dynamic electronic age. The 1-hour reply time guarantee is valid for any technical or billing query that you may have about our cloud web hosting
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a ticket via your web hosting Control Panel or send an email regarding your semi-dedicated server
, you’ll receive a reply within 60 minutes max. You can get in touch with us at any time in regards to technical, general or billing issues and due to the fact that we’re working day and night, you’ll always get help in a well-timed manner. Depending on the particular issue or question, we’ll give you more info, resolve the problem if it’s been caused by something that is within our reach or tell you what actions to take if you have to fine-tune a specific setting for a software application that we can’t access. You can forget about waiting for a day for each response. As a matter of fact, in most cases we respond to tickets and emails within twenty-twenty five minutes max.