When your web hosting provider offers live chat support, you will be able to speak to an agent in real-time and learn useful information or get a problem resolved promptly. The key advantage of using chat compared to calling to talk to a live person is that you'll need only a computer with world wide web access, therefore you will not pay any rates in case you're in another country or state. In addition, it will be a lot easier to copy and paste info for example domains, usernames or error messages i.e. details that are sometimes hard to give to the other party over the phone. The live chat is also a quicker option to contact your website hosting company's support crew compared to using a ticketing system. Last, but not least, when some trouble needs a bit more time to be resolved, you are able to do something else while you wait for guidance on the live chat, which means that you will not waste time - something that's not possible in case you're on the telephone.
Live Chat Support in Cloud Web Hosting
As we consider the fact that many problems can be resolved when you talk with a live person, we provide a live chat service for all our potential and current customers. Our chat is online every single day and our customer support representatives will help you with a wide range of questions and problems. In case you are not our client yet, you can find out more about our cloud web hosting packages and the web hosting platform in general so that you can be certain that your websites will operate effectively on our servers. In case you already have an account and you have some questions or you have any kind of issues with some of our services, you will be able to join us on the live chat and we can provide the required details or assist you to troubleshoot the problem. You will have to open a trouble ticket for some troubles that need more time or the expertise of a system administrator, but for a lot of standard issues you will get help right away.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is accessible to all our future and current clients. In case you're thinking about a new web hosting account, you will be able to chat in real time to one of our representatives and obtain more info about our semi-dedicated servers so that you can pick the right plan for your sites. In case you already have an account with us, we'll support you in a timely manner with billing, general and 1st level technicalmatters. Even though in certain cases you will need to open a ticket because there are troubles that cannot be resolved on the live chat, we'll be able to assist you with various standard tasks, for instance setting up an e-mail account in an e-mail client or redirecting one domain to another. This way, you'll take advantage of timely assistance and you will save a long time.