When your web hosting provider offers live chat support, you will be able to speak to an agent in real-time and learn useful information or get a problem resolved promptly. The key advantage of using chat compared to calling to talk to a live person is that you'll need only a computer with world wide web access, therefore you will not pay any rates in case you're in another country or state. In addition, it will be a lot easier to copy and paste info for example domains, usernames or error messages i.e. details that are sometimes hard to give to the other party over the phone. The live chat is also a quicker option to contact your website hosting company's support crew compared to using a ticketing system. Last, but not least, when some trouble needs a bit more time to be resolved, you are able to do something else while you wait for guidance on the live chat, which means that you will not waste time - something that's not possible in case you're on the telephone.