There are a handful of ways in which you can contact the web hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you pick is a ticketing system. It’s the least complicated method of correspondence for different reasons. In the event that no support staff representative is available at the moment and they are all engaged, a phone call may not be responded to, but a ticket will always hit home. Besides, you can copy & paste large pieces of info without having to worry about typos, and in case a certain problem needs more time to be fixed or a number of replies must be exchanged, all the info will be in the same place, so each party can always see the steps taken by the other one. The disadvantage of using tickets to touch base with your web hosting company is that they are often separate from the web hosting platform, so if you have to supply info or to follow instructions, you will need to use no less than 2 different interfaces and this number might rise if you want to manage multiple domains. Furthermore, lots of web hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting for an answer.
Integrated Ticketing System in Cloud Web Hosting
Our cloud web hosting come with an integrated support ticket system, which is an integral part of our in-house developed Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia will enable you to manage everything connected with the hosting service itself in one and the same location – invoices, website files, emails, support tickets, etc., avoiding the need to use different admin consoles. If you have any technical or pre-sales questions or any difficulties, you can send a ticket with just a couple of clicks without needing to sign out of your Control Panel. In the meantime, you may pick a category and our system will present you with a number of help articles, which will supply you with additional information and which may help you resolve any particular problem even before you actually post a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is far more efficient to manage everything in one single place, which is why we’ve integrated a trouble ticket system into the custom-built Hepsia hosting Control Panel, which comes with each semi-dedicated server plan. This will enable you to handle the communication with our client support team along with your account, so you will not have to remember one more sign-on name for a separate system. You will be able to open a new ticket or to check the status of an old one with no more than several clicks of the mouse whilst you are browsing the files hosted in your account. Plus, you can search through older tickets using a smart search functionality or take a look at relevant knowledgebase articles, which provide solutions to commonly met predicaments. The integrated ticketing system is strictly monitored 24-7-365 with the maximum ticket response time being only one hour, so there will always be someone to assist you.