There are a handful of ways in which you can contact the web hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you pick is a ticketing system. It’s the least complicated method of correspondence for different reasons. In the event that no support staff representative is available at the moment and they are all engaged, a phone call may not be responded to, but a ticket will always hit home. Besides, you can copy & paste large pieces of info without having to worry about typos, and in case a certain problem needs more time to be fixed or a number of replies must be exchanged, all the info will be in the same place, so each party can always see the steps taken by the other one. The disadvantage of using tickets to touch base with your web hosting company is that they are often separate from the web hosting platform, so if you have to supply info or to follow instructions, you will need to use no less than 2 different interfaces and this number might rise if you want to manage multiple domains. Furthermore, lots of web hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting for an answer.